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 03/15/22 - Track Manager and Simo-Central Self Service Password Reset

InCompass is providing a new self-service password reset feature for our Track Manager and Simo-Central users. Users will have the ability to reset their own password without waiting or having to contact the InCompass Technical Support team.

When a user logs in, they'll receive a notification regarding the enrollment for this new feature. Each user will need to provide a valid email address (business or personal) and will be required to provide answers to three security questions. The user will need access to the email account as an email will be sent with a confirmation link for verification. If you don’t receive the confirmation email, please check your Junk/Spam folder. When enrollment has been completed, the user will be able to reset their own passwords.

This feature is only available for active users. If the account is inactive or has been de-activated, the user will need to contact techsupport@incompass-solutions.com as their account will need to be reviewed. All new accounts will still need to be created by the InCompass staff.

Please share this email with your staff and let us know if you have any questions.

If you have any questions you can contact us at (800) 625-4664 (press 3) or email us at techsupport@incompass-solutions.com.

 04/08/10 - Simo Early Files Notification
InCompass can deliver Early Program Files for tracks that have a 24-hour scratch time, and the final files are still forthcoming. If you elect to receive these files, they can be delivered to your FTP site as well as placed into your Custom folder in Simo-Central as single cards. The files will display a disclaimer at the top of each race page identifying this information as not being finalized and subject to change, along with a note on each program number stating these program numbers should not be used for wagering purposes.

The following tracks are available for Early Program File delivery:

CD - Churchill Downs
DMR - Del Mar
EMD - Emerald Downs
FER - Ferndale
FL - Finger Lakes
FNO - Fresno
FPX - Fairplex
GG - Golden Gate
HOL - Hollywood Park
KD - Kentucky Downs
MAN - Manor Downs
OSA - Oak Tree at Santa Anita
PLN - Pleasanton
SA - Santa Anita
SAC - Sacramento
SR - Santa Rosa
STK - Stockton
SUN - Sunland Park
TP - Turfway Park
WO - Woodbine

You can elect to receive early files for all tracks or a select few.

After the track has completed their changes and made the races final, the program will be processed as usual. You will also receive an e-mail notification detailing the important changes such as program numbers or scratched horses between the early file and the final file. An example of the information provided in the e-mail is shown below:
Subject: Early Files vs. Final File - Data Changes

We have received the final file and found the following data elements have changed from the Early File:

Santa Anita - (Race Date)
We have received the final file and found the following data elements have changed from the Early File:
Race 2 - Point Given - Has been scratched
Race 4 - Number of runners has changed from 6 to 8

Turfway Park - (Race Date)
We have received the final file and found the following data elements have changed from the Early File:
Race 9 - Monarchos - Program number has changed from 1 to 8

If you would like to begin receiving Early Program Files, please contact an InCompass representatives via the contact information below:

InCompass Solutions, Inc.
(800) 625-4664, press 3
fax: (859) 296-3010


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